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JetPack disappears after installing version 1.9.2

I has some problems updating to the latest version of Jetpack today – version 1.9.2. Normally the automatic install from within the Dashboard carries off without a hitch but today I had to dig into my GoDaddy FTP host storage to resurrect my Jetpack statistics.

I started off the automatic install but at the point where the new Jetpack files are downloaded and unzipped the installation looks like it goes nowhere.

I attempted to kick off the install again and left it over night to see if that would jump start Jetpack but when I checked my Dashboard this morning I found the admin GUI and all my stats had been erased from the Dashboard like it had never been installed – not good.

So I decided to launch my GoDaddy Account Admin FTP Manager – that wasn’t playing ball either, returning a spinning circle when attempting to read the wp-admin wp-includes and wp-content folders.

Time to break out the big guns – luckily I’d already installed Filezilla and knew the in’s and outs of connecting to GoDaddy’s FTP, what I found when I connected to my shared FTP was a jetpack.tmp folder located within wp-contentupgrade. I was wary of deleting this folder but there were no config files lower down in any of this folders sub-folders so I guessed the update process aborted itself for whatever reason and went ahead deleting jetpack.tmp

All Jetpack stats are stored at wordpress.org so after another Jetpack 1.9.2 automatic install from the Dashboard, I got them all back – job well done.

~ by Martin on November 6, 2012.

Blogging, Troubleshooting

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